Customer support

One of our most essential services, following the completion of the assigned projects, is our dedicated client support.

This service is provided exclusively to those who have placed their trust in us and covers every solution and implementation we have delivered on their behalf. Additionally, we offer specialized consulting services to any interested party seeking professional guidance.

Ways of support

Support tickets

Submit your ticket after successfully logging into your client area within our e-office platform. Our standard response time does not exceed 3 hours. During holidays or peak periods, response times may be slightly extended.

• All requests are reviewed and answered, regardless of priority level.
• This service is available exclusively to existing clients.

Communication via messages

You may contact us either by email or through one of our available online forms (request a quote, contact form, payment form, etc.). Send your inquiry to: info [at] webgift [dot] dev or complete the required fields in our contact form. The maximum response time is set to 2 business days, although we typically respond much sooner (often within 6 hours).

• All inquiries are answered regardless of priority.
• This channel is open to both existing clients and prospective partners.

Via phone

Phone support is provided exclusively to our partners with an active support or hosting contract. We remain available to address matters classified as high priority.

We believe the true value of a partnership becomes evident after a project has been delivered. That is why we continue to support our clients by providing ongoing assistance and technical guidance whenever it is needed.